Ocean Call respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use the Services.
1. Information We Collect
We may collect:
Account Information
- Name
- Email address
- Business information
- Phone number
- Billing information
Reservation and Guest Information
- Guest names
- Contact details
- Reservation details
- Stay history
- Messages and communications
Usage Information
- Device information
- IP address
- Browser type
- Usage analytics
- Log data
Payment Information
Payment information is processed by third-party payment providers such as Stripe.
Ocean Call does not store full payment card information.
2. How We Use Information
We use information to:
- Operate the Services
- Manage reservations
- Facilitate payments
- Provide customer support
- Improve functionality
- Prevent fraud
- Comply with legal obligations
We may also use aggregated and anonymized data for analytics and product improvement.
3. Stripe and Payment Processing
Payments are facilitated through Stripe and Stripe Connect.
When payment functionality is used:
- Payment data may be shared with Stripe
- Stripe may independently collect and process information
- Properties remain responsible for guest transactions
Use of payment services is subject to Stripe's privacy practices and agreements.
4. Third-Party Services
Ocean Call may share limited data with third-party providers necessary to operate the Services, including:
- OTA platforms
- Channel managers
- Payment processors
- Email/SMS providers
- Hosting providers
- Analytics services
We do not sell personal information to third parties.
5. Data Security
We implement reasonable technical and organizational safeguards designed to protect information.
However, no internet-based system can be guaranteed completely secure.
6. Data Retention
We retain information as reasonably necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access data
- Correct data
- Delete data
- Object to processing
- Request portability
Requests may be submitted to the contact information below.
8. Cookies and Analytics
Ocean Call may use cookies and analytics technologies to:
- Improve user experience
- Understand usage patterns
- Maintain sessions
- Enhance performance
Users may disable cookies through browser settings.
9. Children's Privacy
The Services are not intended for children under 13.
10. International Users
If you access the Services outside the United States, you understand your data may be transferred and processed in the United States.
11. Changes to this Policy
We may update this Privacy Policy periodically. Continued use of the Services constitutes acceptance of updated policies.
12. Contact
Ocean Call
[Insert Contact Email]